Troubleshooting

Problems with Sonic or the app? Check out these FAQs to help solve the issue

Troubleshooting in the app

• I got a notification in the app saying that the emergency manual handle has moved, but no one touched it. Why has this happened?
• I can’t open/close the valve from the app. What should I do next?
• How are firmware updates for Sonic handled? Is app authorisation necessary to apply them?
• How do I add a new appliance in the app?
• How are leak notifications sent, and what actions are taken if these notifications are missed?
• What features does the app offer?
• How do I pair Sonic with the mobile app?
• Can I pause notifications and the auto shut-off? I’m planning to use a lot more water soon.
• The app isn’t showing any water consumption data. Can you assist?
• What do I do if I want to delete my app or my account?
• I’m having trouble connecting the app to Sonic via Bluetooth. How can I solve this?

Troubleshooting Sonic

• Will I still get a phone call to alert me of a problem if my phone is on Do Not Disturb mode?
• What does the valve position mean? What is the difference between an ‘open’ and ‘closed’ valve position?
• How do I manually operate the valve/emergency handle during a power cut?
• I can’t open/close the valve from the app. Why is this?
• Why do my pressure tests keep failing? I can’t see a leak...